Joel Sylvester is the chief client officer and partner at Five Star Solutions a people, process, and technology platform focused on providing world class customer care. Five Star is headquartered in in Sioux Falls, SD, with team members in 30 US states, Guatemala, and the Phillipeans. Joel has over 25 years of crafting exceptional customer experiences, Joel has an unsurpassable passion for developing world-class customer experiences. His career spans hundreds of companies, working with brands like AARP, Wells Fargo, United Health, Blue Cross Blue Shield, South Carolina Parks, and Fellowes, helping each enhance their customer experience. Joel has recruited, trained, and coached award-winning teams across the world in retail, banking, healthcare, and manufacturing. He is a graduate of the University of South Dakota, and during his career was named Wells Fargo Star Performer, and led teams named to the Inc. 5000 and Fellowes Partner of the Year as well as recipients of the South Dakota Governor’s Award. Joel is also active in the community, serving on the boards of the Washington Pavilion Sioux Empire United Way, Sioux Falls Sculpture Walk, and Employment Disability Resources.